Senior Engineer I, Software Support

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job's mission At ASM, the Software Engineering Team delivers software that produces immediate and tangible results in the operation of advanced semiconductor processing equipment. Our systems directly control critical hardware subsystems, including robotics, gas valves, temperature controllers, and other key modules. Join our team for the opportunity to: Support advanced software enabling cutting-edge semiconductor manufacturing technology See the real-world impact of your work by driving some of the most advanced systems in the SEMI industry Collaborate with a global team of highly skilled Field Software Engineers Be part of a team leading next-generation semiconductor manufacturing control software and industry trends Work onsite, close to where our customers operate and where technology meets production What you will be working on As an experienced Software Support Engineer, you will take ownership of complex software issues in customer-facing environments and play a key role in bridging customers, field teams, and development. Lead and support collaboration with Software Design Engineers throughout software development, testing, deployment, maintenance, and continuous improvement for semiconductor manufacturing equipment Diagnose and triage system-level issues spanning software, mechanical, and electrical domains Own and manage technical escalation calls with field support engineers and customers at the local level Work closely with QA and Support teams to reproduce reported issues and add confirmed defects to the regression test suite Act as the primary technical voice of the customer by gathering requirements, aligning priorities, and translating needs into clear, accurate software specifications Support debugging and fixing complex issues, and when possible, develop small enhancements to improve system stability or functionality Author, revise, and review system specifications, software designs, test plans, and other software documentation Investigate and troubleshoot internal and external inquiries, questions, and problem reports; provide root-cause analysis, solutions, and viable alternatives Participate in system design teams to review architecture, interfaces, and system behavior from a support and customer-impact perspective Work with customers to upgrade tools to the latest software versions and actively support qualification and validation activities What we are looking for Demonstrated analytical thinking and strong problem-solving skills applied to complex software systems Experience supporting software in production or customer-facing environments Proven ability to diagnose and resolve issues involving software, hardware, and system integration Hands-on experience with software development using general-purpose programming languages such as C++ or C# Proficiency in reading existing code, performing root-cause analysis, and using debuggers and integrated development environments (IDEs) effectively What Sets You Apart Required / Core Experience Educational background in Computer Science, or Computer, Electrical, or Mechanical Engineering (or equivalent practical experience) Over 5 years of experience solving software-related problems in complex systems Preferred Experience Software development or support for machine control systems, including semiconductor manufacturing equipment Experience with real-time control software and multi-threaded applications Development experience on Windows and real-time operating systems Knowledge of data communications, networking, and fieldbus technologies such as EtherCAT Experience with device drivers or other interrupt-driven software Development or troubleshooting experience with graphical user interfaces (GUIs) Understanding of complex scheduling algorithms and deadlock avoidance Ability to read and interpret specifications, designs, communication interfaces, and API documentation Professional experience supporting customers or engineering teams using Japanese and/or Chinese (written or verbal) Apply today to be part of what’s next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn , Facebook , Instagram, X and YouTube . ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.