Safer Gambling Analyst (Swedish Speaking)

Employment: Full Time - probation Minimum experience: Mid-level Come and join our journey! At   Immense Group , we are guided by our core values of   passion ,   boldness , and   integrity . We strive to create an environment where our people thrive, driven by a   love for innovation   and a commitment to   delivering exceptional player experiences . If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Swedish-speaking Safer Gambling Analyst to join our team and help us maintain the highest standards of Safer Gambling practices.  Who and what we are after? Language proficiency: native or close to native level of Swedish and fluent level of English, both spoken and written  To have keen interest in the psychology of addiction, regulatory and compliance knowledge   Ability to listen effectively and understand others, empathy   Willingness to learn and strive to improve business operations Positive mindset and a flexible approach Ability to work well in a Team  Have analytical thinking with excellent attention to detail  Ability to work in a fast-paced, dynamic environment  A taste of what you’ll do As a Swedish-speaking Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation. Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking  Monitor escalated player registrations to prevent and avoid underage gambling  Monitor escalated self-excluded players to assess risk and refund, eligible players  Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded  Adopt a solution-focused approach to assist vulnerable players Recommend changes and/or amendments to Safer Gambling operational activities and processes Work closely with the Safer Gambling Management to install a culture of Safer Gambling through promoting awareness, and delivering training as required  Employee benefits Private health insurance   – because your wellbeing matters to us Wellness allowance   – up to €300 per year Fresh and healthy   Breakfast & Lunch   prepared everyday in our penthouse kitchen – you can save up to €3,000 a year Birthday leave   – as we want you to celebrate your day Company and team-building   events   – trust us, these are legendary Relocation package   to Malta, including flight and two weeks of accommodation And much more   – see for yourself! Apply today and be part of our success story! Our recruitment process Interview with our TA Specialist  Online assessment Interview with the hiring manager  Meet all the eligible criteria? Apply today and join the   Immense Group   team. Please take the time to read our Candidate   Privacy Policy – Immense  prior to clicking ‘apply’.