Onboarding Consultant (Fluent in English)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Brazil positions open to candidates located in São Paulo . Please submit your resume in English. To learn more about our team and office culture in São Paulo, Brazil, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo Glassdoor : https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg LinkedIn : https://www.linkedin.com/company/knowbe4/life/brazil/ The Onboarding Consultant is a key member of the KnowBe4 Global Customer Services team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its portfolio of products. The Onboarding Consultant will work closely with customers as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to guide clients through the onboarding process, providing best practices on product setup, configuration and activation, product capability and feature review, and advice and guidance in deploying an initial high value use case into production. Responsibilities: Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform. Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs. Provide hands-on support during platform setup, configuration, and initial training. Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly. Provide recommendations on how best to integrate our products and platform into a customer’s technical environment based on their security protocols Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production Qualifications: Experience in Customer Onboarding, Customer Implementation, Customer Support, Technical Consulting, Business Analysis, or a related client-facing technical role. Familiarity with standard concepts, practices, and procedures within the IT Security field and AI/SaaS technology space. Ability to quickly grasp new technical concepts, understand the KnowBe4 platform , and cross-train as new products and innovations are introduced. Experience with Salesforce or equivalent CRM platforms. Proficiency in Google Workspace (Gmail, Google Docs) and Microsoft Office (Excel, Word) Superior customer service skills with the ability to build strong rapport via phone, email, and video conferencing Strong verbal and written communication skills (fluent in English) Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits . Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.