(Junior) Account Executive - DACH (m/w/d)

THE IMPACT YOU WILL MAKE At Charles, we’re pioneering the future of Conversational Commerce - where ecommerce brands engage in personalized, high-value conversations with customers at scale. As an Account Executive at charles, you own deals end to end: from finding the right prospects to closing and handing over to a happy customer. You bring hunger and drive; we bring a strong product, a growing playbook and people who want you to win. Whether you're stepping into your first closing role or already have a few quarters of quota behind you, you'll help grow charles in the DACH market by bringing Conversational AI to leading consumer brands. WHAT YOU WILL BE DOING Own your deals across the full sales cycle: outbound prospecting, discovery, demo, negotiation and closing Build pipeline in the DACH market with consumer brands in e-commerce, retail and D2C Engage decision-makers like CMOs, Heads of CRM and E-Commerce Leads Understand each prospect's business and turn that into a tailored, compelling pitch Hit and beat your targets, with uncapped commission when you do Share what you hear in the market and help shape our sales playbook WHAT MAKES YOU A GREAT FIT Must-haves First experience in B2B sales, e.g. as SDR/BDR, in a closing role, or in a customer-facing role in SaaS or e-commerce A hunter mindset: you go out and create opportunities instead of waiting for them Fluent German (C2, native or near-native) and confident business English Strong communicator: you can pitch to a founder as well as a Head of Marketing Coachable and ambitious: you seek feedback, learn fast and take ownership of your numbers Comfortable in a fast-paced startup environment Nice-to-haves 2+ years of B2B SaaS sales with a track record of hitting quota Background in MarTech, CRM, AdTech or e-commerce A network in the DACH e-commerce or consumer brand space Hands-on experience with HubSpot, Salesforce or similar WHERE YOU’LL BE WORKING We’re headquartered in Berlin and work hybrid (3 days in the office). THINGS WE OFFER Working on challenging and impactful projects at the forefront of one of the most innovative industries in Europe Collaborating with some of the leading experts in Conversational Commerce and disrupting a fast-growing industry Joining forces with a unique community of Tech, Product, Sales, Success, and Marketing experts committed to building the best product in Conversational Commerce Having high visibility and impact across the business with the option to own and drive new initiatives Celebrating our major and micro-wins as well as getting to know each other better at regular team-building events Sharing VSOP (virtual stock options) in the ownership and success of charles Working in a vibrant office in the heart of Berlin overlooking the Wall memorial Earning a competitive compensation package What else we offer? Urban Sports Club membership A weekly personal trainer Mental health support through Open Up Free company lunch on Thursdays A friendly, open, multicultural work environment Dog-friendly office Discounts on BVG tickets OUR HIRING PROCESS 30-min screening call with Joy (People Lead) 45-min interview with our VP Sales (Hiring Manager) Onsite in Berlin: 45-min pitch of charles to our VP Sales & one more stakeholder About us It’s better to have a conversation charles is a conversational AI and CRM for consumer brands that attracts, converts, services and retains customers via AI agents, marketing automations, bulk campaigns, or an inbox for human agents. We help brands maximize customer engagement and revenue through conversational channels such as WhatsApp. Businesses can reach customers interactively, collect data to deepen customer understanding and guide them to targeted offers that convert. charles' AI agents deliver hyper-personalized experiences at scale while ensuring enterprise-grade security and GDPR compliance. Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey e-commerce lead, Andreas Tussing, charles is backed by Salesforce Ventures, Accel, and HV Capital. We received €30 million in total funding and are now pushing for the next big stage of our growth. This makes now a good time for you to join us on this journey! charles and diversity: be yourself and no-one else Different perspectives bring innovation and richer work environments. We’re committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard. Privacy notice for applicants Controller: Charles GmbH, Gartenstraße 86, 10115 Berlin | DPO: dpo@hello-charles.com Data Collection & Purpose Charles GmbH processes your personal data to evaluate your candidacy for employment. Your data was either obtained from publicly available sources (e.g. LinkedIn), provided by a referral, or submitted directly by you. Processing includes setting up interviews, evaluating results, and other recruitment-related activities. Legal Basis Processing is based on our legitimate interest in evaluating and selecting applicants (Art. 6(1)(f) GDPR, § 26 BDSG). Data Retention If your application is unsuccessful, your data will be retained for 6 months (182 days) after rejection to defend against potential claims under the Allgemeines Gleichbehandlungsgesetz (AGG). After this period, your data will be automatically deleted — unless you have given separate consent to remain in our talent pool for future opportunities. Data Sharing Your data is shared with Greenhouse Software, Inc. (USA), which manages our recruitment process, and with other IT service providers acting on our behalf (e.g. AI and scheduling tools). Appropriate safeguards are in place per Art. 46 GDPR. Your Rights You have the right to access, rectify, erase, restrict, and port your data. You may also object to processing based on legitimate interest (Art. 21 GDPR), and lodge a complaint with an EU supervisory authority. Contact: dpo@hello-charles.com Last updated: October 2026