Customer Support Specialist — Spanish-Speaking Markets (AI x Greentech) (m/f/d)

Customer Support Specialist — Spanish-Speaking Markets (Greentech) (m/f/d) Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!   Please note that for this role, C2 Spanish proficiency is required. This is a full-time position and you need to be based in São Paulo. What You Will Do - Be the first line of contact for our B2B clients across Latin America, responding quickly and clearly via chat and e-mail - Own Tier 1 support — handle day-to-day questions like platform access, password resets, onboarding steps and basic how-to guidance - Keep response times low and resolution times even lower — speed and clarity are your main KPIs - Identify when a question is beyond Tier 1 scope and escalate seamlessly to the CSM team, with full context documented - Log recurring issues and customer feedback and share them with the team to help improve our product and processes - Contribute to building a knowledge base of common questions and answers to help us scale support efficiently What Makes You a Great Fit - Fluent Spanish (native or C2 level) — this is mandatory - English proficiency is a strong plus - Previous experience in customer support, helpdesk or a similar high-volume, customer-facing role - Outstanding written communication skills — fast, clear, warm and professional - Strong sense of urgency: you understand that a quick first response changes how customers feel about us - No technical background required, but curiosity about software and willingness to learn the basics of our platform matters - Comfortable in a fast-moving startup environment where things change quickly and ownership is valued Why Join Us? - Be part of one of the fastest growing VC-backed startups in Germany, with 3000+ satisfied B2B customers - Work closely with an experienced CSM team and grow your understanding of the full customer success journey - Enjoy opportunities for personal and professional growth in a company that is scaling fast across LATAM - Perks include gym membership (Wellhub or TotalPass), daily Uber credit for in-office days, regular team events, MacBook or Windows notebook, English Classes and more - Receive competitive pay Even if you do not meet every requirement, we encourage you to apply! Imposter syndrome should not hold you back, we value communication skills and a can-do attitude above all. About Reonic At Reonic, we are on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we are growing fast — and we need YOU to help us deliver a fast, reliable support experience to our customers across Latin America.