Commissions Manager

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission Zocdoc’s most important asset is our people. As a Commissions Manager, you’ll play a meaningful role in helping our Sales and go-to-market teams trust how their work translates into compensation. You’ll own accurate and timely commission administration and lead the implementation of a commissions platform that gives employees clear visibility into their earnings. Working with Commercial Operations, Finance, Payroll and People Operations, you’ll build processes that scale as our business grows. Your work will help our commercial teams focus on bringing more providers onto Zocdoc and connecting more patients with care. This is a hands-on individual contributor role in Revenue Operations, reporting to the Sr. Director, Commercial Operations. You’ll enjoy this role if you are… Motivated by getting the details right and building trust through accurate, transparent compensation. Comfortable owning both recurring operations and a major systems implementation. Curious about how commercial activity, data and incentive plans connect. Organized and dependable when coordinating deadlines and resolving competing priorities. A thoughtful partner who can explain a complex calculation clearly and handle sensitive questions with empathy. Energized by simplifying manual processes, learning new tools and making work easier for others. Your day to day is… Owning commission calculations, reconciliations, approval workflows, payroll submissions and employee statements for Sales and eligible GTM teams. Turning approved compensation plans into clear rules, documentation and accurate system configurations. Leading the implementation of a commissions administration platform, from requirements and vendor evaluation if needed through testing, training and rollout. Maintaining plan assignments and participant data, and partnering with systems teams to keep data flows accurate and reliable. Answering commission questions, investigating discrepancies and coordinating fair, well-documented resolutions. Partnering with Finance, Payroll, People Operations and GTM leaders on approvals, employee changes and reporting. Improving controls and processes, reducing manual work and helping employees understand their compensation. You’ll be successful in this role if you have… At least 8 years of relevant experience in incentive compensation, Sales/Revenue Operations or Finance, with direct ownership of commission administration across multiple plans. Hands-on experience leading, or serving as the functional lead for, a commissions platform implementation, including configuration, testing and rollout. A strong understanding of commission plan mechanics, crediting rules, reconciliations, approval controls and payroll handoffs. Advanced Excel or Google Sheets skills and confidence investigating issues in CRM and operational data. Clear communication skills and a collaborative approach to working with employees, leaders and cross-functional partners. Strong judgment, attention to detail and respect for confidential compensation information. The ability to integrate approved generative AI tools into daily workflows to automate tasks and improve productivity, with appropriate validation and care for confidential data. A commitment to equitable, inclusive and diverse workplaces, and to treating people with dignity and respect. A bachelor’s degree in a relevant field or equivalent practical experience. Experience with SQL or automated data workflows is a plus. Benefits Flexible, hybrid work environment at our convenient Soho location Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch every day along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $140,700 — $190,100 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice