Posted 1 mo agoFirst seen 23 d ago
Back Office Specialist
·La Libertad, El Salvador·via Workable
Posted by epay on 29 September 2026, 35 days ago. Still on their Workable board when we checked 6 min ago.
Full time
What the posting is about
The Back Office Specialist at epay in La Libertad, El Salvador, responds to customer and staff queries via email, escalates serious issues, and maintains professional communication. They also identify common problems, maintain client confidentiality, and perform other related duties. The role requires excellent communication, multitasking, and problem-solving skills, as well as customer service experience. It involves a night shift schedule from 4:00 PM to 1:00 AM, with a fixed night shift bonus and other benefits.
Read out of the posting
LevelNot stated
Experience askedNot stated
EmploymentFull time
LocationLa Libertad, El Salvador
RemoteNot stated
Visa sponsorshipNo
SalaryNot published, and most postings do not
Posted2026-09-29
Found viaworkable, direct from their system
We saw it 11 days after it went up.
The posting, as the company wrote it
Employment: Full-time
Experience: Associate
Education: High School or equivalent
The Retailer Support Front of House Specialist establishes and maintains effective working relationships with internal/external people to help keep businesses running smoothly. The position coordinates with Customer Service staff, Operations, Suppliers and Sales Managers seeking to provide solutions to our retailer’s enquiries and requests.
Responsibilities:
ü Promptly responding to customers and company staff’s queries via email.
ü Immediately escalating serious complaints or issues that you are not equipped to deal with.
ü Liaising with colleagues or Team Leaders to find the best solutions to customers’ issues.
ü Identifying common problems and escalating them to Leadership, along with possible suggestions for improvement, wherever possible.
ü Maintaining a polite, helpful, and professional manner at all times.
ü Respecting client confidentiality at all times.
ü Reviewing knowledge base of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
ü Performs other related duties as assigned.
Requirements
Skill Requirements:
· Excellent written and spoken communication skills.
· Excellent multi-tasking skills
· Excellent problem-solving skills
· Ability to work under pressure, to prioritize tasks and to meet deadlines.
· Customer Service experience is a must.
· Ability to interact with all levels of employees within the Company.
· Ability to quickly learn new processes.
· Intermediate Outlook, Excel, and Microsoft Office knowledge.
· Proficient in English.
Job Dynamics
§ On-Site Only
§ Night shift schedule required from 4:00 pm to 1:00 am (1 hr. earlier during daylight saving Australia) - 39 hours a week)
§ Back-office work
§ Days off: Friday & Saturday
§ 1 Short Day – Early leave
Benefits
· Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.
· Benefits include paid life and a paid private medical (optional) insurance.
· Employee stock purchase plan
· Paid time off (Compensatory days)
· Vacation time
· Paid holidays.
· Night Shift Free Residential transportation (Check availability)
· Tuition Reimbursement
Copied from epay’s own board, not rewritten.
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