Associate Manager, Strategy & Operations (In-Store)

About the Team The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation. About the Role DoorDash is looking for a senior Associate Manager, Strategy & Operations to own and accelerate global payments growth for our In-Store business. This is a role where analytical rigor turns directly into growth, for our merchants and for us. Substantive growth: Your analysis drives monetization that grows merchants’ businesses, which in turn grows ours. Every payments feature that lands helps a venue secure deposits, reduce no-shows, or sell more online. High visibility: Your work ties directly to the three outcomes the business cares most about: payments attach rate, online GMV per venue, and take rate. You’ll be goaled on them and bring your recommendations directly to senior leadership. Real ownership: You’ll be the strategic “train conductor” for payments, getting Product, Sales, Marketing, Customer Success, and Legal moving in the same direction without direct authority. The ideal candidate is an autonomous owner who thrives in ambiguity, understands how payment gateways, Merchant of Record (MoR) models, and transaction fees work in B2B SaaS, and can turn complex data into decisions. You’re excited about this opportunity because you will… Raise adoption and GMV per venue: Run experimentation across the whole funnel to grow adoption of payment-driving features (e.g., deposits, cancellation fees, pre-paid experiences). That means shaping pre-sales monetization, sizing the prize for Product, landing quick wins with Product Marketing, and pointing Customer Success and Account Managers to whitespace in the base. Solve payments adoption: Diagnose and remove what keeps merchants from adopting payments. It comes down to three things: fees, integrations, and customer effort (time and complexity). Each maps to a different cross-functional partner, and you’ll conduct the train across all of them: setting success metrics, assigning DRIs, and removing or escalating roadblocks to keep timelines on track. Place product bets: Partner with Product to identify, size, test, and launch new transactional capabilities across events, gift cards, upgrade templates, marketplace, and merchant tooling. Place GTM bets: Own our transactional economic model, including take rates, processing fees, consumer pass-through options, pricing sensitivity, and card mix economics, to maximize payments revenue while incentivizing merchant GMV growth. Build the onboarding motions and playbooks Sales and Customer Success run in market. Shape strategy with data: Size market opportunities, analyze segment performance and closed-lost deals, and monitor competitive dynamics, making sure global strategies account for local nuances. Build the dashboards, KPIs, and narratives that turn data into clear recommendations for senior leadership. We’re excited about you because… Analytics and modeling: 5-7 years of experience in management consulting, finance, or Strategy & Operations, ideally in a high-growth tech or B2B SaaS environment. Strong data analysis skills, high spreadsheet comfort, and the ability to build financial models that evaluate opportunities and translate into actionable recommendations. Payments or monetization fluency: You understand how payment processors, gateways, Merchant of Record models, transaction fees, chargebacks, and online GMV dynamics work in a transactional business. Influence without authority: You bring cross-functional teams together, come to meetings with a clear point of view, push back and ask hard questions when needed, and drive consensus across the finish line. Autonomous ownership: You take highly ambiguous problems, structure them into actionable plans, and deliver when you say you will with minimal oversight, juggling multiple priorities in a fast-paced environment. Nice to have Payments platform experience: Background at or working closely with Stripe, Adyen, FreedomPay, or a similar processor. Tooling: Experience with Salesforce, Looker, and Gong. Experimentation design: Experience designing and reading out pricing, packaging, or GTM experiments. Customer centricity: A deep sense of empathy for merchant challenges and pain points. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here . See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $105,400 — $155,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.